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The box office is open on Friday from 1pm to 7pm and one hour before each concert. We encourage you to buy tickets online.
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Declaration of Accessibility

The Toruń Symphony Orchestra is committed to ensuring the accessibility of its website in accordance with the provisions of the Act of 4 April 2019 on digital accessibility of websites and mobile applications of public entities.

The declaration of accessibility pertains to the website of: The Toruń Symphony Orchestra.

Website publication date: 21/04/2021
Last significant update: 22/03/2024

Status of Digital Accessibility

The website is compliant with the Digital Accessibility of Public Entities' Websites and Mobile Applications Act of 4 April 2019.

Preparation of the Declaration of Accessibility

The declaration was prepared on: 16/05/2023
The declaration was prepared based on a survey conducted by an external entity: 

Hot Keys

Standard hot keys can be used on this website.

Feedback and Contact Details

If you encounter any difficulties accessing the website, please contact us. The designated contact person is the accessibility coordinator for the Toruń Symphony Orchestra: Katarzyna Olszewska, e-mail: k [dot] olszewskaattos [dot] art [dot] pl (), mobile phone/SMS: 790 206 810, landline: +48 56 644 83 01.

Include the following information in your submission:

  • First name and surname,
  • Your contact information (e.g. phone number, email),
  • Exact address of the inaccessible website or content,
  • Description of the problem and preferred method of resolution.


Handling Requests and Accessibility Complaints

Requests for making inaccessible information available and complaints regarding accessibility issues can be submitted through the same channel by contacting the email address or telephone number provided above.

If the given deadline is insufficient for us to address the issue, we will notify you accordingly. We will then communicate a new deadline, within a maximum period of 2 months, by which we will rectify the reported errors or provide the information in an alternative format. 

If it is not feasible to ensure digital accessibility, we will offer an alternative means of access. In the event that you are dissatisfied with our actions, you have the option to file a complaint.

If you have further comments or feedback regarding our digital accessibility efforts, you can report them to the Ombudsman.

Architectural Accessibility

The main office of the Toruń Symphony Orchestra is at the Jordanki Cultural and Congress Centre, situated at 1-3 Al. Solidarności St. in Toruń.

During all events held at the Centre, our Spectator Service is available to assist you with any information you require, and guide you to specific locations within the auditorium or foyer. The Spectator Service staff are present at the Centre at least one hour before each event.

  • Description of Accessibility for Entering the Building and Passing Through Control Areas

The CKK Jordanki building provides multiple independent entrances, ensuring easy access for visitors. The main entrance, located on the ground level from Al. Solidarności St., does not require climbing stairs. Access to events is also possible from the underground car park via a convenient elevator.

On the left side of the building (from the side of the Marshal Office), there is an entrance to the restaurant, followed by the entrance to the Centre’s reception.  All entrances are free of architectural barriers.

For accessing the Conference Room Complex on level +1, visitors can use either stairs or a spacious lift.

Outside event hours, entry to CKK Jordanki is possible through the reception area.

Disabled-accessible toilets are available on each level of the foyer and have been properly marked for identification. The toilets are equipped with a call system integrated with the Building Management System. Additionally, toilets adapted for disabled individuals are located in the administrative part of the building, near the Conference Hall Complex and backstage areas (dressing rooms).

  • Description of Accessibility for Corridors, Stairs and Lifts

The CKK Jordanki building is well-equipped to meet the needs of disabled individuals.  It features long and wide corridors that facilitate comfortable and safe passage throughout the facility. Vertical access between all levels (-2 to +1) is facilitated by appropriately sized lifts equipped with a voice announcement system. The lift controls are designed for easy access, featuring convex buttons with numbering and Braille markings for added convenience. CKK Jordanki has a total of four lifts.

During most events, a Spectator Services employee operates the lift that connects the underground car park and the foyer area. 

  • Description of Adaptations, Such as Ramps, Platforms, Voice Information, Induction Loops

The CKK Jordanki ensures convenient placement of wheelchairs in the front and back rows of the concert halls, allowing individuals with physical disabilities to participate comfortably. Furthermore, people with physical disabilities can also access the Chamber Hall, Rehearsal Hall, Press Room, and Conference Room Complex.

To support individuals with hearing loss, the CKK Jordanki provides a mobile hearing aid support system with an induction loop, specifically designed for the Concert Hall and Chamber Hall (or combined Halls). There are 10 devices available for guests.

This system allows hearing aid users to receive clear, high-quality sound through the telecoil present in most hearing aids.

The system consists of a properly installed amplifier in the room, connected to a sound source such as a microphone or the hall’s sound system. The amplifier produces an alternating magnetic field that is picked up by the telecoil of the hearing aid.

When the hearing aid is switched from a microphone to a telecoil, the telecoil picks up the alternating magnetic field and converts it back to an electrical signal. The signal from the coil is appropriately amplified and matched to the hearing loss by the hearing aid. This allows the hearing aid user to enjoy a clear and distortion-free listening experience.

  •  Information on Where and How to use Parking Spaces Designated for Persons with Disabilities

The CKK Jordanki offers a 24-hour paid underground parking lot with 185 spaces, including 5 designated for persons with disabilities.
Vehicles equipped with an LPG system are also allowed.
The entrance and exit to the parking lot are located on Al. Solidarności St. Additionally, along Al. Solidarności St., in front of the main entrance, there are 3 free and public ‘Kiss and ride’ parking spaces.

  • Information about the Right to Enter with an Assistance Dog and any Reasonable Restrictions

Individuals are permitted to enter the building with an assistance dog.

  • Information about Using a Sign Language Interpreter On-Site or On-Line

Please note that there is currently no sign language interpreter available on-site or online.


Full description of the building’s architectural accessibility